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Overview

Tevyra brings together the management of your IT tools in a single interface. This page introduces the main concepts to help you get started.

How it works

You (browser)
     │
     ▼
┌──────────────┐
│  Tevyra      │  ← Your dashboard at app.tevyra.com
│  (interface) │
└───────┬──────┘
        │
        ▼
┌──────────────┐       ┌────────────────────────────┐
│  Tevyra API  │──────▶│  Your tools (Zabbix,       │
│              │       │  Freescout...)              │
└───────┬──────┘       └────────────────────────────┘
        │
        ▼
┌──────────────┐       ┌────────────────────────────┐
│ Tevyra Proxy │──────▶│  Your internal tools        │
│ (on-premises)│       │  (AD, Zabbix on-premise)    │
└──────────────┘       └────────────────────────────┘

Key concepts

Organizations and tenants

  • Organization: your company in Tevyra
  • Tenant: a workspace within the organization (useful if you manage several entities, subsidiaries, or clients)
  • Each tenant has its own modules, configurations, and data

Modules

Modules connect Tevyra to your tools. Once installed and configured, a module can:

  • Collect data: AD users, Freescout tickets, Zabbix hosts, M365 licenses...
  • Execute actions: create a user, acknowledge an alert, assign a ticket...
  • Display metrics: number of open tickets, down hosts, remaining licenses...

You install modules from the integrated App Store in Tevyra.

Proxy

Some of your tools are not accessible from the Internet (Active Directory, Zabbix on-premise...). The Tevyra Proxy is a small agent you install in your network to bridge the gap:

  • It queries your internal systems at regular intervals
  • It securely transmits collected data to Tevyra
  • It executes actions requested from the interface

When do I need the proxy?

The proxy is required for modules that access internal systems (Active Directory, Zabbix on-premise). For cloud services (hosted Freescout, Microsoft 365), the proxy is optional.

Roles and permissions

Tevyra allows fine-grained control over who can do what:

  • Administrator: full access, module and user management
  • Operator: can execute actions and view data
  • Reader: read-only access

Roles can be set at the organization or tenant level.

In practice

Here is the typical workflow to get started:

  1. Login: go to app.tevyra.com
  2. App Store: go to Settings > App Store to install a module
  3. Configuration: enter connection details for your tool (URL, credentials...)
  4. Activation: activate the module — data collection starts automatically
  5. Monitoring: view your data in the module dashboard

Next steps